Overview

We value our customers and strive to provide high-quality books and services. Our return and refund policy outlines the conditions under which you can request a return or refund for purchases made from our online store.

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For Physical Books

1. Eligibility for Returns:

   • Books must be returned in their original condition, without any marks, damages, or signs of wear.

   • Returns must be initiated within 30 days of the delivery date.

   • Personalized or signed copies are non-refundable unless damaged during shipping.
      

2. Damaged or Defective Items:

   • If your book arrives damaged or defective, please contact us within 7 days of receipt with photos of the damage.

   • A replacement or full refund will be offered, including shipping costs.
      

3. Return Process:

   • Contact our customer support team to initiate a return.

   • Provide the order number and reason for return.

   • Ship the item back to the address provided by our support team. Customers are responsible for return shipping unless the return is due to damage or a defect.

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For Digital Books (eBooks)

 

Digital books are non-refundable because of their intangible nature.

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• If you encounter technical issues with your purchase, contact our support team for assistance.

For Services

1. Refund Eligibility:

   • Refunds for services will be considered if requested at least 48 hours before the scheduled service.

   • Once the service has been delivered or commenced, no refunds will be provided unless the specific service comes with special terms and refund guarantee.
      

2. Service Dissatisfaction:

   • If you are dissatisfied with a service, please contact us with detailed feedback. We may offer a partial refund or a follow-up consultation at our discretion.

   • In the case where a money-back guarantee is offered, contact us with your request within the guarantee period and you will receive a refund within 7-10 business days.
      

3. Rescheduling or Cancellation:

   • Services can be rescheduled if notice is provided at least 24 hours in advance.

   • Failure to appear for a scheduled service without prior notice will result in a forfeited fee.

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General Conditions

• Refunds will be processed to the original payment method within 7-10 business days of return approval.

• Shipping costs for returns are non-refundable unless the item was damaged or defective upon delivery.

• The policy is subject to updates. Please review it regularly.
  
   

Contact Us

If you have questions about our return and refund policy, please reach out to our support team at [Your Contact Email] or [Your Phone Number].

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